Troubleshooting
Cloud Manager will no longer support Automation, Backup, and Monitoring for MongoDB 3.6 and 4.0 after August 30th, 2024. Please upgrade your MongoDB deployment or migrate to Atlas.
- OAuth 2.0 authentication for programmatic access to Cloud Manager is available as a Preview feature.
- The feature and the corresponding documentation might change at any time during the Preview period. To use OAuth 2.0 authentication, create a service account to use in your requests to the Cloud Manager Public API.
This document provides advice for troubleshooting problems with Cloud Manager.
For resolutions to alert conditions, see also Resolve Alerts.
- Getting Started Checklist
- Fix connectivity, authentication, and agent issues.
- Authentication
- Fix issues with authentication and 2FA.
- Automation
- Fix issues with Cloud Manager automation.
- Monitoring
- Fix issues with alerts, deployments, and projects.
- Backup
- Fix issues with backing up and restoring data.
- Kubernetes Operator
- Fix issues with the MongoDB Enterprise Kubernetes Operator.